New Orleans Technology Services Blog

Cell Carriers Agree to Disable Stolen Smartphones

April 11th, 2012

I’ve personally witnessed a cell phone being ripped from someones ear in mid-conversation and the thieves running off before the victim can grasp what has just happened.   This is moving in the right direction but taking too long and with far too much resistance from the cell phone companies.

Yesterday, New York Senator Charles E. Schumer and New York Police Department Commissioner Ray Kelly announced Tuesday that the major cell phone carriers in the United States and the Federal Communications Commission have agreed to their call to set up an integrated database of unique cell phone identifiers, known as International Mobile Equipment Identity numbers, to allow cell phone companies to permanently disable stolen cell phones.

According to a news release:

The announcement is part of an effort led by Schumer and the NYPD to crackdown on the growth of cell phone theft and its related crime by making stolen cell phones worthless on the black market. IMEI numbers are similar to Vehicle Identification Numbers that are unique to automobiles throughout the country and allow law enforcement to track stolen property. As part of his effort to crackdown on the illegal sale of stolen cell phones, Schumer is also introducing legislation making it a federal crime to alter or tamper with a phones IMEI number.

“Our goal is to make a stolen cell phone as worthless as an empty wallet,” said Schumer. “By permanently disabling stolen cell phones, we can take away the incentive to steal a cell phone in the first place and put a serious dent in the growing rates of iPhone and smart phone theft. I want to commend FCC Chairman Genachowski and the cell carriers for working with us to help crack down on this growing crime trend and putting in place a comprehensive database that will allow carriers to identify stolen cell phones so they cannot be reactivated once sold on the black market.”

“With the press of a button, carriers will be able to disable phones and turn highly prized stolen property into worthless chunks of plastic,” said New York City Police Commissioner Raymond W. Kelly. “Like draining the swamp to fight malaria, we’re trying to dry up the market to fight i-phone thefts.”

Currently, when cell phones are reported stolen, many American cell phone companies only deactivate the phone’s “SIM” card, which is the account data storage component of the device. While deactivation of a SIM card does not allow for the device to be used with existing data and account information, SIM cards are easily removed and replaced, allowing stolen phones to be easily resold on the black market. In August of last year, Schumer urged carriers to shut off phones based on IMEI number and called on the FCC to help the carriers facilitate the adoption of a database. In January, Schumer successfully urged AT&T to include the NYPD at the GSM Association’s North America Committee on Security and Fraud to discuss ways to combat cell phone theft.

Schumer and Kelly announced today that CTIA, the major wireless industry association, had committed to have its members work together with the FCC to establish a nationwide, interconnected database that will allow the carriers to share information on stolen cell phones across networks in order to track stolen phones and deter cell phone theft. As a result, cell carriers in the United States will no longer just deactivate SIM cards, which store a user’s account information, but instead, they will deactivate the actual handheld device, using the phone’s individual IMEI number. IMEI numbers are unique to the actual handheld device similar to a vehicle VIN number and can be found usually in battery compartments of phones.

As part of the overall effort to clamp down on cell phone theft, Schumer also announced he would be introducing legislation that would make it a federal crime to tamper or alter a cell phone IMEI numbers in order to activate a stolen phone. Schumer’s legislation will be modeled on similar federal statutes with respect to VIN numbers on automobiles. Anyone convicted of tampering with or altering the IMEI number on a cell phone could face a maximum of five years in prison.

According to the New York Police Department, 42% of all property crimes of individuals in New York City in 2011 involved a cell phone. Cell phone robberies in New York are being fueled in large part by the fact that stolen phones, like the iPhone and Android phones, are easily resold on the black market because they use SIM card technology. Cell phone theft and its resultant violence is a growing problem in the New York metropolitan area. Just a week ago, four separate teenagers had their cell phones stolen from them in a one hour period in Uniondale, Long Island, and in August of last year a 16-year-old boy was beaten up and robbed of his cell phone inside a train station in Brooklyn.

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Mac’s Malware: Flashback – how to get rid of it

April 5th, 2012

Apple’s Mac platform has long been promoted as safer than the competition, but as Mac sales and market share grow, it’s become a bigger target.

Nowhere is that clearer than with the Flashback Trojan, a gnarly piece of malware designed to steal personal information by masquerading as very mainstream browser plug-ins. Yesterday Russian antivirus company Dr. Web said that an estimated 600,000 Macs are now infected as a result of users unknowingly installing the software.

So here’s a quick FAQ on the Flashback Trojan, including information on what it is, how to tell if you have it, and steps you can take to get rid of it.

What exactly is Flashback?
Flashback is a form of malware designed to grab passwords and other information from users through their Web browser and other applications such as Skype. A user typically mistakes it for a legitimate browser plug-in while visiting a malicious Web site. At that point, the software installs code designed to gather personal information and send it back to remote servers. In its most recent incarnations, the software can install itself without user interaction.

An earlier version of the Flashback Trojan's installer. An earlier version of the Flashback Trojan’s installer.

(Credit: Intego)

When did it first appear?
Flashback as we know it now appeared near the end of September last year, pretending to be an installer for Adobe’s Flash, a widely used plug-in for streaming video and interactive applications that Apple no longer ships on its computers. The malware evolved to target the Java runtime on OS X, where users visiting malicious sites would then be prompted to install it on their machine in order to view Web content. More advanced versions would install quietly in the background with no password needed.

How did it infect so many computers?
The simple answer is that the software was designed to do exactly that. In its initial incarnation, the malware looked very similar to Adobe’s Flash installer. It didn’t help that Apple hasn’t shipped Flash on its computers for well over a year, arguably creating a pool of users more likely to run the installer in order to view popular Web sites that run on Flash. In its newer Java-related variants, the software could install itself without the user having to click on anything or provide it with a password.

What also didn’t help is the way that Apple deals with Java. Instead of simply using Java’s current public release, the company creates and maintains its own versions. As it turns out, the malware writers exploited one particular vulnerability that Oracle patched in February. Apple didn’t get around to fixing its own Java version until last week.

What has Apple done about it?
Apple has its own malware scanner built into OS X called XProtect. Since Flashback’s launch, the security tool has been updated to identify, and protect against a handful of its variants. A more recent version got around this by executing its files through Java. Apple closed off the malware’s main entry point as part of an update to Java earlier this week.

How do I tell if I have it?
Right now the easiest way to tell if your computer has been infected is to run some commands in Terminal, a piece of software you’ll find in the Utilities folder in your Mac’s Applications folder. If you want to find it without digging, just do a Spotlight search for “Terminal”

Once there, copy and paste each one of the code strings below into the terminal window. The command will run automatically:

defaults read ~/.MacOSX/environment DYLD_INSERT_LIBRARIES
defaults read /Applications/Safari.app/Contents/Info DYLD_INSERT_LIBRARIES
defaults read /Applications/Firefox.app/Contents/Info DYLD_INSERT_LIBRARIES

If your system is clean, the commands will tell you that those domain/default pairs “does not exist.” If you’re infected, it will spit up the patch for where that malware has installed itself on your system.

Uh oh, I have it. How do I remove it?
Security firm F-Secure has posted a step-by-step walkthrough on its site. It too requires hopping into Terminal and running those commands, then tracking down where the infected files are stored, then manually deleting them. There are also likely be removal tools built into Mac antivirus/malware programs in the near future.

So now that fixes are here am I safe?
The very nature of malware is that its authors make changes to the software to get around increased security fixes. That’s already happened with this particular piece of software initially targeting users by pretending to be Adobe Flash before evolving.

CNET’s advice on this malware, and with any software is to download it from trusted sources. That includes the direct sites of software makers, as well as CNET’s Download.com. This results in software that’s secure and up to date.

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Real Time Traffic added to Google Maps

March 30th, 2012

Google Maps has now been updated to give you more accurate estimates of travel duration by using real-time traffic datas. Now when you use Google Maps to get directions, it will provide you with two estimated durations, one without traffic and one based on the current traffic conditions.

Previously, Google had introduced a similar feature that could estimate travel time, but that was based on historic rather than real-time traffic data. It also provided two scenarios, but the traffic data was based on average conditions for an area instead of the actual conditions at the time of your travel.

The new feature utilizes data gathered from Android users that enable the My Location feature through Google Maps on their devices. The more Android users that participate the more traffic data Google Maps is able to collect in order to provide the real-time estimates. So it’s possible that you may not see current traffic information for a certain route because no data has been collected from any Android users on that route.

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Mardi Gras 2012 Parade Routes

February 13th, 2012
DATE PARADE INFO PLACE TIME ROUTE
Feb 4 Krewe du Vieux French Quarter 6:30pm View
Feb 4 Krewe of Bilge Slidell 12:00pm View
Feb 4 Krewe Delusion French Quarter Follows Krewe du Vieux View
Feb 5 Krewe of Little Rascals Metairie 11:00am View
Feb 5 Krewe of Perseus Slidell 1:00pm View
Feb 10 Krewe of Cork French Quarter 12:00pm View
Feb 10 Krewe of Oshun Uptown 6:00pm View
Feb 10 Krewe of Cleopatra West Bank 6:30pm View
Feb 10 Krewe of Excalibur Metairie 7:00pm View
Feb 10 Krewe of Eve Mandeville 7:00pm View
Feb 10 Krewe of Atlas Metairie 7:30pm View
Feb 11 Krewe of Choctaw West Bank 11:00am View
Feb 11 The Mystic Knights of Adonis West Bank 11:45am View
Feb 11 Krewe of Pontchartrain Uptown 2:00pm View
Feb 11 Knights of Nemesis Chalmette 2:00pm View
Feb 11 Krewe of Olympia Covington 6:00pm View
Feb 11 Knights of Sparta Uptown 6:00pm View
Feb 11 Krewe of Caesar Metairie 6:00pm View
Feb 11 Krewe of Titans Slidell 6:30pm View
Feb 11 Krewe of Pygmalion Uptown 6:45pm View
Feb 12 Krewe of Carrollton Uptown 12:00pm View
Feb 12 Krewe of Alla West Bank 12:00pm View
Feb 12 Krewe of Dionysus Slidell 1:00pm View
Feb 12 Krewe of Tchefuncte Madisonville 2:00pm View
Feb 12 Krewe of Thor Metairie 2:00pm View
Feb 12 Krewe of King Arthur and Merlin Uptown 1:15pm View
Feb 12 Krewe of Barkus French Quarter 2:00pm View
Feb 15 Krewe of Ancient Druids Uptown 6:30pm View
Feb 15 Krewe of Nyx Uptown 7:00pm View
Feb 16 Knights of Babylon Uptown 5:45pm View
Feb 16 Krewe of Muses Uptown 6:30pm View
Feb 16 Knights of Chaos Uptown 6:30pm View
Feb 17 Krewe of Hermes Uptown 6:00pm View
Feb 17 Krewe d’Etat Uptown 6:30pm View
Feb 17 Krewe of Selene Slidell 6:30pm View
Feb 17 Krewe of Orpheus Mandeville Mandeville 7:00pm View
Feb 17 Krewe of Morpheus Uptown 7:00pm View
Feb 17 Krewe of Centurions Metairie 7:00pm View
Feb 17 Krewe of Lyra Mandeville 7:00pm View
Feb 18 Krewe of NOMTOC West Bank 10:45am View
Feb 18 Krewe of Tucks Uptown 12:00pm View
Feb 18 Krewe of Iris Uptown 11:00am View
Feb 18 Krewe of Endymion Mid-City 4:15pm View
Feb 18 Krewe of Chewbacchus Uptown 5:00pm View
Feb 18 Krewe of Isis Metairie 6:00pm View
Feb 19 Krewe of Okeanos Uptown 11:00am View
Feb 19 Krewe of Mid City Uptown 11:45am View
Feb 19 Krewe of Thoth Uptown 12:00pm View
Feb 19 Krewe of Bacchus Uptown 5:15pm View
Feb 19 Krewe of Napoleon Metairie 5:30pm View
Feb 20 Krewe of Proteus Uptown 5:15pm View
Feb 20 Krewe of Orpheus Uptown 6:00pm View
Feb 20 Krewe of Zeus Metairie 6:30pm View
Feb 21 Krewe of Zulu Uptown 8:00am View
Feb 21 Krewe of Rex Uptown 10:00am View
Feb 21 Krewe of Argus Metairie 10:00am View
Feb 21 Krewe of Elks Jefferson Metairie Follows Krewe of Argus View
Feb 21 Krewe of Jefferson Metairie Follows Krewe of Elks Jefferson View
Feb 21 Krewe of Elks Orleans Uptown 11:30am View
Feb 21 Krewe of Crescent City Uptown Follow Krewe of Elks Orleans View
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New iPhone App Brings Live TV To The Small Screen

January 20th, 2012

Time Warner Cable is today launching a new iPhone application that allows customers to watch live television from their iPhone or iPod Touch device as well as control, manage and program their DVR. With the new app, users can browse the TV guide, favorite channels and search for programs by title or episode name.

There is a small catch to all this live TV-viewing, of course: it only works within the home.

The app joins TWC’s iPad app, released back in March 2011 and the Android app launched last month. The new iPhone version is actually a universal app, meaning one download now supports both the phone and tablet platforms.

As you may expect, you can’t watch live TV just anywhere – the iOS device has to be connected to the home’s Wi-Fi network in order to function. It also offers a number of features typical for TV provider mobile apps, including a remote control functionality, the ability to program your DVR (this feature also works remotely), and the ability to configure parental controls, among other things.

The app is fairly backward-compatible, however, as it works on iPhone 3GS and up, iPod Touch (3rd or 4th gen) and any iPad, all of which have to run at least iOS 4.3. Customers will also have to have the Navigator set-top box or a DVR in their home, as other models may not function properly.

TWC isn’t the first to add mobile phone support for its TV service. Comcast’s app arrived on the scene in May 2011, Cablevision launched on iOS in August and Verizon FiOS has FlexView, which works on the iPad and Android (but not iPhone).

TWC TV for iOS is available here on iTunes.

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New Orleans Technology Services Receives 2011 New Orleans Award

January 12th, 2012

Press Release

FOR IMMEDIATE RELEASE

New Orleans Technology Services Receives 2011 New Orleans Web Design & Development Award

NEW YORK, NY, October 21, 2011 — New Orleans Technology Services has been selected for the 2011 New Orleans Award in the Web Site Design & Development category by the U.S. Commerce Association (USCA).

The USCA “Best of Local Business” Award Program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2011 USCA Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the USCA and data provided by third parties.

About U.S. Commerce Association (USCA)

U.S. Commerce Association (USCA) is a New York City based organization funded by local businesses operating in towns, large and small, across America. The purpose of USCA is to promote local business through public relations, marketing and advertising.

The USCA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.

SOURCE: U.S. Commerce Association

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Apple Loses Cool Factor?

January 10th, 2012

Shock! Horror! Crisis! Apple’s iPhone was not the top selling phone at Christmas – Samsung’s Galaxy S II was. Can this be? What has gone wrong? Surely some mistake?

OK – I need to declare I am not an Apple worshipper. Yes, I have an iPad, which I l love, and an old iPod which I use when travelling, but otherwise I am a PC person through and through.

I tell you this in advance because there is nothing more polarizing that the subject of Apple versus the rest of the world.

Apple users believe they have seen the light and are messianic about the company. Everyone else thinks the Appleites have drunk the Kool-Aid, probably need therapy and gleefully look forward to when the Apple empire’s cool veneer starts to wear thin.

Now there are whispers that that process may have begun. In addition to beating out Apple’s iPhone over Christmas, Samsung, which uses the Android platform, is now the biggest seller of smartphones in the world, according to the latest data.

The train is getting up a head of steam – partly led by Brian Deagon, who predicted in an Investors.com article that “Apple will lose its cool factor” in 2012.

“The iPhone is boxy, flat and feeling stale. The Samsung Galaxy smartphone seems cooler,” he writes. “Smartphones and tablets will become commodity items and Apple will be eaten by the collective Android gang.”

It seems Samsung has managed to do something that eluded others – cloak themselves in the coolness that was previously Apple’s.

The latest ambush ad from Samsung hits Apple users’ “I’m too sexy for my shirt” attitude right between the eyes. The message: while cool is OK, if someone else has a better product, suddenly your coolness looks like your parents disco-dancing in the village hall under florescent lights.

For Apple, the jury is still deliberating on the effect Steve Job’s death will have on the company. Android has very well funded partners and a strong business model. If this sniping continues, Apple will be forced on the defensive.

By now Appleites are frothing and ready to hit their MacBook Air keys to put me down. Well go ahead – but never forget Apple fell from grace once before. There is no immutable law that says it can’t happen again.

Richard Quest, CNN

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